Privacy Policy

NCBI Visual Solutions takes the protection of your personal data seriously. This Privacy Policy explains how we collect, process and protect personal data when you visit our website or contact us. Personal data is processed in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection legislation.

1. Data Controller

The controller responsible for the processing of personal data on this website is: VIZGRANO STUDIO SRL
Operating under the brand NCBI Visual Solutions

Str. Streiului 2, 331046, Hunedoara, Romania
Phone: +40 755 819 709
Email: hello@ncbivisual.com

For any questions concerning privacy or the processing of your personal data, you can contact us at: hello@ncbivisual.com

2. Personal Data We Collect

Depending on how you use our website, we may process the following categories of personal data: name, e-mail, address, company name (if provided), telephone number (if provided), information contained in messages or enquiries you send to us. Technical information relating to your visit to the website, such as IP address, browser type, device information, operating system, date and time of access, referring website and pages visitedWe only collect personal data that is necessary for the relevant purpose.

3. Contact Forms and Enquiries

If you contact us through the contact form on our website, we process the information you provide in order to receive, manage and respond to your enquiry. Our contact forms are provided through Squarespace. Depending on the information you choose to submit, this may include your: NameEmail addressTelephone numberCompanyProject informationMessageAny other information you voluntarily provide The legal basis for processing this information is generally Article 6(1)(b) GDPR where your enquiry concerns a potential contract or project, or Article 6(1)(f) GDPR where processing is necessary for our legitimate interest in responding to general enquiries and conducting our business.We do not sell information submitted through our contact forms and do not provide it to third parties for their own advertising purposes.Information may be shared with service providers where necessary for the operation of our website, communication systems or the processing of your enquiry.

4. Email and Business Communication

If you contact us directly by email, telephone or another communication channel, we process the information you provide in order to respond to you and manage our communication.Where the communication relates to an existing or potential business relationship, processing may be necessary to take steps prior to entering into a contract or to perform a contract.We may also retain relevant business correspondence where necessary to comply with legal obligations or to establish, exercise or defend legal claims.

5. Website Hosting and Squarespace

This website is created and hosted using Squarespace.Squarespace provides the technical infrastructure required to display, operate and secure the website. In providing these services, Squarespace may process technical and website visitor information, including information such as:IP addressBrowser and device informationWebsite usage informationDate and time of accessCookies and similar technical identifiersInformation submitted through website formsWhere Squarespace processes personal data on our behalf, it acts as a service provider or data processor in accordance with the applicable data processing arrangements.Squarespace may also process certain information independently in accordance with its own privacy policy.

6. Server Logs and Website Security

When you access our website, technical information may automatically be processed to ensure the reliable and secure operation of the website.This may include:IP addressBrowser type and versionOperating systemDevice informationDate and time of accessPages requestedReferring URLTechnical request and error informationThe processing of this information may be based on our legitimate interest under Article 6(1)(f) GDPR in maintaining the security, stability and functionality of our website.Technical information is retained only for as long as reasonably necessary for security, diagnostic and operational purposes, unless a longer retention period is required by law or necessary in connection with a security incident.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies.Cookies are small files or pieces of information stored on or accessed from your device when you visit a website.

Essential Cookies

Some cookies are necessary for the technical operation, security and functionality of the website.These cookies may be used without consent where permitted by applicable law because the website cannot function properly without them.

Analytics and Optional Cookies

Squarespace may provide website analytics functionality that helps us understand how visitors interact with our website.Where cookies or similar technologies are not strictly necessary for the operation of the website, they will be used only where the appropriate consent has been obtained.You can accept, reject or manage optional cookies through the cookie settings available on our website.You may also control or delete cookies through your browser settings. Disabling certain cookies may affect some website functionality.

8. Squarespace Analytics

We may use the built-in analytics functionality provided by Squarespace to understand general website usage and improve our website.Depending on our Squarespace configuration and your cookie preferences, analytics information may include information such as:Pages visitedTraffic sourcesDevice or browser informationGeneral interaction informationApproximate geographical informationVisit duration and timingWhere the use of analytics involves non-essential cookies or similar technologies requiring consent, such technologies will only be activated after you provide the required consent.Analytics information is used to understand website performance and visitor behaviour in an aggregated manner and to improve our website and services.

9. Embedded Videos and Third-Party Content

Our website may contain embedded content from external platforms, such as video hosting services.Examples may include embedded videos from services such as YouTube, Vimeo or similar providers.When external content is loaded, the relevant third-party provider may receive technical information such as your IP address, device information or information about the page you are visiting. The provider may also use cookies or similar technologies.Where legally required, embedded third-party content that involves non-essential tracking will only be activated after you provide your consent.If you interact with external content or follow a link to a third-party service, the privacy practices of that provider apply.We recommend reviewing the privacy information of the relevant third-party service before interacting with it.

10. External Links and Social Media

Our website may contain links to our profiles on external platforms such as LinkedIn, Instagram, Behance, Vimeo or other social networks and portfolio platforms.A normal external link does not itself mean that we control how the external website processes your information.When you click an external link, you leave the NCBI Visual Solutions website. The privacy policies and terms of the respective external service then apply.We are not responsible for independent processing carried out by third-party websites or platforms.

11. Purposes and Legal Bases for Processing

We process personal data only where there is an appropriate legal basis.Depending on the circumstances, processing may be based on:Article 6(1)(a) GDPR — Consent
Where you have voluntarily provided consent, for example for optional cookies or similar technologies.Article 6(1)(b) GDPR — Contract and pre-contractual measures
Where processing is necessary to respond to a project enquiry, prepare an offer, enter into a contract or provide contracted services.Article 6(1)(c) GDPR — Legal obligation
Where processing is necessary for us to comply with applicable legal, accounting, tax or regulatory obligations.Article 6(1)(f) GDPR — Legitimate interests
Where processing is necessary for legitimate business purposes, such as website security, responding to general enquiries, preventing abuse or maintaining our business operations, provided that your rights and interests do not override those interests.

12. Sharing of Personal Data

We do not sell your personal data.Personal data may be disclosed where necessary to:Website hosting and technology providersEmail and communication service providersIT service providersProfessional advisers such as accountants or legal advisersContractors or service providers involved in delivering requested servicesPublic authorities where disclosure is required by lawService providers that process personal data on our behalf are expected to process that information only as necessary to provide their services and in accordance with applicable data protection requirements.

13. International Data Transfers

Some technology providers used in operating our website may process personal data outside Romania or outside the European Economic Area (EEA).Where personal data is transferred to a country outside the EEA and that country does not benefit from an applicable adequacy decision, appropriate safeguards are used where required by applicable data protection law.These safeguards may include European Commission Standard Contractual Clauses or other legally recognised transfer mechanisms.Squarespace may process certain website data internationally and maintains data-transfer arrangements applicable to its services.

14. Data Retention

We retain personal data only for as long as necessary for the purpose for which it was collected.The applicable retention period depends on the nature of the information and the reason it is being processed.For example:General enquiries are retained only for as long as reasonably necessary to respond to and manage the enquiry.Information relating to a project or contractual relationship may be retained for the duration of that relationship and afterwards where necessary for accounting, tax, contractual or legal purposes.Technical and security information may be retained for the period necessary to maintain the security and operation of the website.Data processed on the basis of consent may be processed until consent is withdrawn, unless another legal basis permits or requires continued retention.When personal information is no longer necessary, it will be deleted, anonymised or otherwise handled in accordance with applicable legal requirements.

15. Your Data Protection Rights

Under the GDPR, and subject to the applicable legal requirements and limitations, you may have the right to:Access the personal data we process about you.Correct inaccurate or incomplete personal data.Request deletion of your personal data.Request restriction of processing.Object to processing based on legitimate interests.Withdraw your consent at any time where processing is based on consent.Request data portability where the legal requirements for portability are met.Lodge a complaint with a competent data protection supervisory authority.Withdrawing consent does not affect the lawfulness of processing carried out before the consent was withdrawn.To exercise your rights, please contact:hello@ncbivisual.comWe may need to request reasonable information to verify your identity before responding to a data protection request.

16. Right to Lodge a Complaint

If you believe that the processing of your personal data infringes applicable data protection law, you have the right to lodge a complaint with a competent supervisory authority.For VIZGRANO STUDIO SRL, the supervisory authority in Romania is:Autoritatea Națională de Supraveghere a Prelucrării Datelor cu Caracter Personal (ANSPDCP)
National Supervisory Authority for Personal Data ProcessingYou may also contact us directly at hello@ncbivisual.com, and we will aim to address your concern.

17. Data Security

We take appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or unauthorised access.However, no method of internet transmission or electronic storage can guarantee absolute security.

18. Automated Decision-Making

We do not use personal data collected through this website to make decisions based solely on automated processing that produce legal effects or similarly significant effects concerning website visitors.

19. Children

Our website and services are intended primarily for businesses, professionals and individuals seeking architectural visualization and related creative services.We do not knowingly use the website to collect personal information from children for marketing purposes.

20. Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, technologies or legal obligations change.The current version will be published on this website together with the date of the latest update.If we introduce additional services that materially affect how personal data is processed — such as Google Analytics, advertising pixels, newsletter marketing, e-commerce or additional third-party integrations — this Privacy Policy will be updated accordingly.

VIZGRANO STUDIO SRL
Operating under the brand NCBI Visual Solutions

Str. Streiului 2
331046 Hunedoara
Romania

+40 755 819 709
hello@ncbivisual.com